On the occasion of the 1st anniversary of Moya Greene becoming President and CEO of Canada Post Corporation, CUPW has prepared the following “Year in Review”, a performance appraisal of the Corporation.

Affordable Postal Rates and Door-to-Door Delivery

The standard postage rate is among the lowest of the G7 countries. You can get a letter across the country quickly for less than the price of a Tim’s small coffee – no small feat in a country this size. As well, the corporation’s service improves consistently and ranks with the best in the world thanks to the hard work of 54,000 postal workers.

However, the proportion of households with door-to-door delivery is declining as Canada Post insists on more so-called “community mailboxes service” (CMBs).

Transparency and Accountability

Canada Post President Moya Greene asked for a “no surprises” relationship with CUPW; she then shocked 54,000 workers with her announcement of plans to close the mail sorting plant in Québec City, eliminating hundreds of jobs in the area - all of which feeds into the need for our Operation Transparency campaign.

Since then, Canada Post has consistently ignored employees, governments at all levels and the publics call for transparency and accountability.

Health and Safety

9924 rural and (sub)urban workers successfully claimed compensation from the Workers’ Compensation Board – a preventable and grueling process.

High Earnings and Re-Investing in the Public Postal Service System

$199 million in net profits deserves a good grade (especially when they didn’t include multi-year terminal fees from the US) but lack of re-investment in Priority Courier, health and safety, parcel business, door-to-door delivery (urban and rural) and retail network service needs more effort.

Re-evaluation?

A re-evaluation might be possible but not before Canada Post can answer important questions about how they describe their own service to Canadians:

1. Why does their media release say “…we seek additional sources of revenue to counter losses from the ongoing erosion of Lettermail volumes,” when their annual report says they delivered more mail to more points of call than ever before?
2. Why would Moya Greene say “$200 million on a $6.7-billion revenue base, for the world in which I have come from, would be totally unacceptable,” when she came from Bombardier, a private sector company with a larger revenue base that lost money?

Conclusion

Canada Post is doing well, but its people aren’t.