Basic Observer Training

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CUPW Education

This course trains members to become union observers and enhances their knowledge of the letter carrier route measurement system (LCRMS).

Participants develop the skills and technical knowledge needed to be union observers during volume counts and letter carrier route restructures.

They also deepen their knowledge of LCRMS with the aim of getting the most out of the system for the member.


Participants should have taken the 2.5-day Updating Routes and Basic LCRMS course.

5 days

Please note that the region (or the local) selects the courses that are offered. Not all courses are offered in a given year. In some cases, a course may not be available because it is not up to date or because it is being translated.

Specialized courses, such as the training of facilitators and of worker advocates, are offered on an as needed basis during each mandate. Typically, participants from two or more regions attend these national-level courses.

Members interested in union education should contact their region.

Click here to get contact information for CUPW Regions and Locals.