a) about 1/3 of residents had CMBs before December 2013 when the cuts were announced. About 1/3 had door-to-door delivery. For the rest, other delivery modes include apartment building lobbies, rural delivery (to the lot line), a P.O. box, or general delivery at a post office.
b) Residents with CMBs experience problems like personal safety issues and injuries, mail theft, vandalism, lack of snow removal, and litter among others.