Grievance Handling

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CUPW Education

This course reinforces participants’ grievance knowledge, investigation and advocacy skills.

This course includes shop stewards rights, grievance investigation, active listening, grievance hearings, the duty of fair representation and the steward’s role as a workplace organizer. In “It’s more than grievances”, participants look at shop floor-oriented strategies for resolving issues.


This course is for stewards with some experience.

2.5 days

Please note that the region (or the local) selects the courses that are offered. Not all courses are offered in a given year. In some cases, a course may not be available because it is not up to date or because it is being translated.

Specialized courses, such as the training of facilitators and of worker advocates, are offered on an as needed basis during each mandate. Typically, participants from two or more regions attend these national-level courses.

Members interested in union education should contact their region.

Click here to get contact information for CUPW Regions and Locals.